Yes, Custody and Control protection If an animal suffers during the course of service delivery through no fault of the business: Accidental loss, Injury & Illness, Death of an animal in our care. If an animal in our care (or our staff) is: Accidentally lost; Suffers an injury; Becomes ill; Suffers a fatality. Cover includes new keys and locks, the cost of re-setting intruder alarms and associated call-out costs if we were to lose them. If a pet in our care is accidentally killed, stolen, or goes missing for more than 48 hours, we’ll cover the owner’s extra travel expenses.

At the moment we take cash only, once the business starts making meaningful income e.g. First £1000, the company will be registered with GOV.UK and HMRC including an opening of a business bank account and only then we will proceed with accepting card payments requested by invoice. All clients will be notified at the date this goes into action and it’ll be up to the client in the method they want to pay in.

Yes, the legal limit of dogs on a walk per person is 5, as long as the household limit is 5 or below we can take them all. A discount will be applied, for more information visit services.

We will pick up your pet from the house and take it on a walk in the park at any Hemel Hempstead location of choice by the walker, Individual pavement walks can be arranged but price may vary. The dogs will be exercised and well looked after by our walker and ensured they will be returned home tired and fulfilled.

It all depends on the circumstances, all matters shall be discussed with the owner before the first house visit of meeting your pet. We strongly recommend filling out the pet profile questionnaire to ensure we have all the details available to make a smart decision if your pet is compatible with our services. Ensuring a safe environment is the number one priority for our client’s pets at all costs.

If we decide to go forward we will be get contact to arrange a meet up, whether its in your house or the park is up to the client. The dog walker will asses if the pet fits in with our business. There will be a trial period of 5 walks or 2 weeks in which we will give you an indefinite answer. If for whatever reason we decide your pet is not a good match for our services a 70% refund will be issued or if not yet payed will be deducted from the total invoice.

*Weekly*. It’s also up to the client if they would like to pay daily, but a weekly invoice will be issued each Monday. If for example your services started on Thursday you will not be invoiced the following Monday but the week after. Invoice will only be issued after the service started at least 5 days prior to following Monday. If the invoice has not been payed in 1 week and we send a 2nd invoice the services will automatically be stopped the next day (Tuesday) until both invoices are payed in full.

We understand that our clients can be very busy or asleep and wish to not be disturbed at times and we will certainly be happy to accept keys. If you do not wish to leave us your keys for any reason we would highly appreciate if you or any member of the household to be present. If there is no response within 10 minutes the walker will be compelled to leave and carry on with other clients pet pickups. Please let us know in advance in case there are any changes in your circumstances.